How to interview a home care agency

Before starting interviewing agencies, use the following tips for preparation.

  • Create a list of requirements, tasks, and preferences

  • Define the type of services you need

  • Create a detailed care plan (e.g. if you hire a person who will assist in shopping write down such details: preferences of your loved ones, what products to buy, what shops to choose, dietary restrictions, etc )

  • Decide how often the assistance is needed

  • Set clear expectations on what you expect the aide to do

  • Analyze your budget and access your resources

  • Create a list of agencies you will contact


Next step is interviewing the agencies and choosing one that suits your requirements best.


What questions should I ask?


An interview is your chance to ask as much as possible about the agencies, avoid misunderstandings, and choose a reliable care provider.


Here is the list of things you should ask about


  • Сaregiver hiring and training procedures

How do they train their employees? What is their company culture and requirements for aides?

  • Background checks and screening

How do they guarantee safety? How do they vet their employees and check their background?


  • Communication and reports

How will they inform you about the work done? How often will they communicate with you? Does this provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes? How would they handle various issues?


  • Availability

Are they available 24/7?

  • Reviews

References and reviews are the best evaluation so don’t be afraid to ask them.

  • Payment methods and options

What is the payment process? Are there any commissions or additional fees? Does the provider furnish written statements explaining all of the costs and payment plan options? What is included in the price? What are the additional possible expenses?

  • Backup care for emergency and other occasions

What if the caregiver can’t come? How do they organize a backup? What if my parent doesn’t approve a caregiver?

  • Contract conditions

How does the process of signing a contract look like? Does the agency offer a document that describes the rights and responsibilities of both the agency and the senior?